Terms and Conditions

By engaging with Falcon Virtual Services LLC, you expressly agree to the following standard terms and conditions.  In this Agreement, the party who is contracting to receive the services shall be referred to as the “Client”, and the party who will be providing the services, Falcon Virtual Services llc (FVS), shall be referred to as the “Contractor”.


Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Website, you agree to be bound to and abide by these linking terms and conditions.

To ensure the quality and satisfaction of our customers, we have set up our terms of services for our mutual benefit. If you violate these rules it will mean you’ve broken the rules and it may result in a termination of your account. 

A list of sample tasks are available on our (What we Do) page. All requests for tasks must be submitted through Slack, email, sms or phone. FVS plans are governed using the bucket system. Hours may be used by multiple people and the user has a 90 day period from date of purchase to use purchased hours or they will be lost. We cannot reimburse for lost hours.


VIRTUAL ASSISTANTS:

The Contractor will utilize the services of Virtual Assistants. All Virtual Assistants hired by the Contractor to assist in performing the tasks and duties shall be the responsibility of the Contractor unless specifically indicated otherwise in an agreement signed by all parties.


TERM:

Invoices are billed weekly and payment due upon invoice receipt. Billing cycle dates start Monday and end on Sunday. 
All payments paid after due date are subject to a $15 late fee if not received after 7 days.

Refunds will be processed within 30 days of written notice.
Falcon Virtual payment Authorization Form
By signing this form you give us permission to charge your account for reason indicated on or after the indicated date. Invoices will be sent on weekly and debited the same day/next banking day for services provided the previous week. If outstanding invoices are not up to date after three weeks, services may be discontinue. Outstanding balances after four weeks may be subject to be sent to collections from outside agency. 


PAYMENT FOR SERVICES:

Client shall pay Contractor the dollar amount associated with the chosen bucket of hours.

These installments will be due upfront for every bucket of hours and will begin on the date of this Agreement.

All used hours are non-­refundable.

The Client will be responsible for any extra expenses or subscriptions that may be needed for Virtual Assistants to complete the Clients tasks (telephone lines, website subscriptions etc).

No amount of unused hours after ninety (90) days of Virtual Assistant services will rollover or be used in any following Terms


WARRANTIES & INDEMNIFICATION:

Both parties warrant and represent that they are under no disability, restriction or prohibition, whether contractual or otherwise, with respect to their right to execute this Agreement and perform its terms and conditions. There is no warranty on any of the information, tasks, or projects your Virtual Assistant completes for you. We promise to do our best and provide the most accurate, effective information available. However, if we give you information that is found incorrect, although we’ll be very sorry, you cannot hold us liable legally. Trust but verify!

Each party agrees to and does hereby indemnify, save and hold the other party harmless from any and all loss and damage (including reasonable attorneys’ʹ fees) arising out of, connected with or as a result of any inconsistency with, failure of, or breach by either party of any warranty, representation, agreement, promise, undertaking or covenant contained in this Agreement


CONFIDENTIALITY:

Contractor and Virtual Assistants will not at any time or in any manner, either directly or indirectly, use for the personal benefit of Contractor and Virtual Assistants, or divulge, disclose, or communicate in any manner, any information and treat it as strictly confidential. This provision shall continue to be effective after the termination of this agreement. Upon termination of this agreement, Contractor and Virtual Assistants will return to Client all records, notes, documentation, and other items that were used, created, or controlled by Contractor and Virtual Assistants during the term of this Agreement. If a FVS assistant creates anything original for you, such as reports, spreadsheets, or marketing material (“Work Product”) FVS grants to you a non-exclusive, royalty free, perpetual, irrevocable, non-transferable license to use the work product for your own personal and commercial purposes.


LEGAL FEES:

In the event that Contractor or Client is forced to obtain an attorney to enforce the terms of this Agreement, that party shall be entitled to recover from attorney’s fees incurred in such action.


CHOICE OF LAW:

The laws of the State of Virginia shall govern the validity of this agreement, the construction of its terms and the interpretation of the rights and duties of the parties hereto. The courts located in Loudoun County, VA shall have exclusive jurisdiction over all disputes between Contractor and Client pertaining to this Agreement and all matters related hereto.


NON-SOLICITATION:

Client acknowledges that FVS has made a significant investment hiring, training and evaluating Virtual Assistants, and that we have a legitimate interest in earning a reasonable return on those investments.  Virtual Assistants providing services to Client from Falcon Virtual Services are or may be subject to agreement prohibiting Falcon Virtual Services personnel from working, directly, or indirectly, for Client while employed by Falcon Virtual Services, Or in the event that Falcon Virtual Services ceases or terminates their working relationship with Falcon Virtual Services. Accordingly, Client agrees not to hire or otherwise permit services to be provided to Client by any past or present Falcon Virtual Services personnel, directly or indirectly, during the term of their employment or thereafter for twelve (12) months from the date that the Client terminates their relationship with Falcon Virtual Services. It is acknowledged that if Client/financially Responsible Party breaches this obligation, Falcon Virtual Services will suffer great and irreparable injury in amounts difficult to ascertain. Therefore Company shall be entitled to enforce the terms of this provision by filing for temporary and permanent injunction in addition to any action for the recovery of damages sustained by Company.


COOKIES

We employ the use of cookies. By using Falcon Virtual Services’ website you consent to the use of cookies in accordance with Falcon Virtual Services’ privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


RESERVATIONS OF RIGHTS OF WEBSITE

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Website, you agree to be bound to and abide by these linking terms and conditions.