Research required information using available resources

Identify and escalate issues to supervisors

Follow up customer calls where necessary

Provide product and service information to customers

Place customer orders in the computer system

Complete call logs and reports

Sell products

Route calls to appropriate resources

Process orders, forms and application

Handling incoming and outgoing calls and respond to customer’s emails

Document all call information according to standard operating procedures

Research required information using available resources

Recognize, document and alert the management team of trends in customer calls