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Customer Support
Customer Support

​Dispatch / Customer service / Small business support

​DISPATCH / CUSTOMER SERVICE

/ SMALL BUSINESS SUPPORT

Call center support department handles incoming and outgoing calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Responsible in assisting customers with orders online and over the phone. 

Call Center Support Department
Call Center Support Department

Call center support duties and responsibilities

CALL CENTER SUPPORT DUTIES AND RESPONSIBILITIES

Research Required Information Using Available Resources

Research required information using available resources

Identify And Escalate Issues To Supervisors

Identify and escalate issues to supervisors

Follow Up Customer Calls Where Necessary

Follow up customer calls where necessary

Provide Product And Service Information To Customers

Provide product and service information to customers

Place Customer Orders In The Computer System

Place customer orders in the computer system

Complete Call Logs And Reports

Complete call logs and reports

Sell Products

Sell products

Upsell Products And Services

Upsell products and services

Route Calls To Appropriate Resources

Route calls to appropriate resources

Process Orders, Forms And Application

Process orders, forms and application

Handling Incoming And Outgoing calls and Respond To Customer’s Emails

Handling incoming and outgoing calls and respond to customer’s emails

Document All Call Information According to Standard Operating Procedures

Document all call information according to standard operating procedures

Research Required Information Using Available Resources

Research required information using available resources

Recognize, Document And Alert The Management Team Of Trends In Customer Calls

Recognize, document and alert the management team of trends in customer calls

Get started now
Research Required Information Using Available Resources

Research required information using available resources

Identify And Escalate Issues To Supervisors

Identify and escalate issues to supervisors

Follow Up Customer Calls Where Necessary

Follow up customer calls where necessary

Provide Product And Service Information To Customers

Provide product and service information to customers

Place Customer Orders In The Computer System

Place customer orders in the computer system

Complete Call Logs And Reports

Complete call logs and reports

Sell Products

Sell products

Upsell Products And Services

Upsell products and services

Route Calls To Appropriate Resources

Route calls to appropriate resources

Process Orders, Forms And Application

Process orders, forms and application

Handling Incoming And Outgoing calls and Respond To Customer’s Emails

Handling incoming and outgoing calls and respond to customer’s emails

Document All Call Information According to Standard Operating Procedures

Document all call information according to standard operating procedures

Research Required Information Using Available Resources

Research required information using available resources

Recognize, Document And Alert The Management Team Of Trends In Customer Calls

Recognize, document and alert the management team of trends in customer calls

Get started now

Meet Our Customer Support

Marvin

Marvin

Justin

Justin

Paulo

Paulo

Wendy

Wendy

Arnel

Arnel

Jeff

Jeff

Mikko

Mikko

Alex

Alex

Carlo

Carlo

Jayvi

Jayvi

Erroll

Erroll

Moe

John R

John R

Alvin

Alvin

Joshua

Joshua

Danny

Danny

Jonathan

Jonathan

Jessica

Jessica

Rachel

Rachel

Sheleah

Sheleah

Ryan

Ryan

Carlo M

Carlo M

Jarmaine

Jarmaine

Ella

Ella

John

John

Kimmy

Kimmy

Rhain

Jayku

Jayku 

Maybelyn

Maybelyn

Raffy

Raffy

Rex

Rex

Jaypee

Joe

Joe

Evangeline

Evangeline 

Carla

Carla  

Mikiegrace

Mikiegrace

Christian

Christian

Mark A

Mark A

Dexter

Dexter

John

John

Jolly

Jolly 

Danikka

Danikka

Christine

Christine

Dion

Dion

Joel

Joel

Sabrina

Sabrina

Gerald S

Gerald S 

Marius

Marius

Gerald V

Gerald V

Cyril

Cyril

Arvin G

Arvin G

Blake

Blake  

Cid

Cid

Joedil

Joedil

Jarmaine

Jarmaine

Krisha

Krisha

Gerald

Gerald

Jefferson

Jefferson

Danica

Danica

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