Dispatch / Customer service / Small business support

DISPATCH / CUSTOMER SERVICE

SMALL BUSINESS SUPPORT

Call center support department handles incoming and outgoing calls from customers who want to place orders, respond to inquiries, manage complaintstroubleshoot significant customer service problems, and provide general information. Responsible in assisting customers with orders online and over the phone. 

Call center support duties and responsibilities

CALL CENTER SUPPORT DUTIES AND RESPONSIBILITIES

Research required information using available resources

Identify and escalate issues to supervisors

Follow up customer calls where necessary

Provide product and service information to customers

Place customer orders in the computer system

Complete call logs and reports

Sell products

Upsell products and services

Route calls to appropriate resources

Process orders, forms and application

Handling incoming and outgoing calls and respond to customer’s emails

Document all call information according to standard operating procedures

Research required information using available resources

Recognize, document and alert the management team of trends in customer calls

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Meet our ----- Team

Jenn

Yesika

Nathalia

Juliana

Paula

Yuli

Alex

Felipe

Gustavo

Cesar

Silvia

Sergio

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