Customer Support 2.0 | Falcon Virtual

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Dispatch / Customer service / Small business support

DISPATCH / CUSTOMER SERVICE

/ SMALL BUSINESS SUPPORT

Call center support department handles incoming and outgoing calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Responsible in assisting customers with orders online and over the phone.

Call center support duties and responsibilities

CALL CENTER SUPPORT DUTIES AND RESPONSIBILITIES

Research Required Information Using Available Resources

Research required information using available resources

Identify and escalate issues to supervisors

Follow Up Customer Calls Where Necessary

Follow up customer calls where necessary

Provide Product And Service Information To Customers

Provide product and service information to customers

Place Customer Orders In The Computer System

Place customer orders in the computer system

Complete call logs and reports

Sell Products

Sell products

Upsell Products And Services

Upsell products and services

Route calls to appropriate resources

Process orders, forms and application

Handling Incoming And Outgoing calls and Respond To Customer’s Emails

Handling incoming and outgoing calls and respond to customer’s emails

Document all call information according to standard operating procedures

Research Required Information Using Available Resources

Research required information using available resources

Recognize, Document And Alert The Management Team Of Trends In Customer Calls

Recognize, document and alert the management team of trends in customer calls

Get started now

Research Required Information Using Available Resources

Research required information using available resources

Identify and escalate issues to supervisors

Follow Up Customer Calls Where Necessary

Follow up customer calls where necessary

Provide Product And Service Information To Customers

Provide product and service information to customers

Place Customer Orders In The Computer System

Place customer orders in the computer system

Complete call logs and reports

Sell Products

Sell products

Upsell Products And Services

Upsell products and services

Route calls to appropriate resources

Process orders, forms and application

Handling Incoming And Outgoing calls and Respond To Customer’s Emails

Handling incoming and outgoing calls and respond to customer’s emails

Document all call information according to standard operating procedures

Research Required Information Using Available Resources

Research required information using available resources

Recognize, Document And Alert The Management Team Of Trends In Customer Calls

Recognize, document and alert the management team of trends in customer calls

Get started now

Meet Our Customer Support

Marvin

Justin

Paulo

Wendy

Arnel

Jeff

Mikko

Alex

Carlo

Jayvi

Erroll

Moe

John R

Alvin

Joshua

Danny

Jonathan

Jessica

Rachel

Sheleah

Ryan

Carlo M

Jarmaine

Ella

John

Kimmy

Rhain

Jayku

Maybelyn

Raffy

Rex

Jaypee

Joe

Evangeline

Carla

Mikiegrace

Christian

Mark A

Dexter

John

Jolly

Danikka

Christine

Dion

Joel

Sabrina

Gerald S

Marius

Gerald V

Cyril

Arvin G

Blake

Cid

Joedil

Jarmaine

Krisha

Gerald

Jefferson

Danica

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