Call center support department handles incoming and outgoing calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Responsible in assisting customers with orders online and over the phone.

An executive assistant, more commonly known as a EA, is responsible for assisting a senior positioned manager or executive in related business tasks. The more common matters handled by a EA include travel arrangements for the manager, executive or CEO, managing appointments, and conducting general correspondence tasks.