For someone who’s just starting their business, a virtual assistant can be of help. They can carry out multiple tasks a day such as administrative, customer service, sales, data entry, social media management, and others so, you can achieve your business goals without worrying whether you can do it or not. They will be working remotely but of course, the key for them to work smoothly is having constant communication. And having them on your business won’t cost you that much.

Having a VA is affordable!

Starting a business will cost you a lot. But you can lessen your cost if you’ll hire a virtual assistant. No physical office needed, save more on electricity, internet, office equipment and many more. Hiring a VA for your business will save you more money without compromising your business.

You’ll have more time to spend.

You can go on vacation, have more time with your family, and do some other things without worrying about your business because you can rely on your virtual assistant. They can do your task virtually while enjoying your time. Because they will always have your back.

They are good at organizing.

Being a business owner might be overwhelming. But having a virtual assistant can help you be organized on your system. They can work on your administrative task, help you with your meeting schedules, manage your social media, and many more. Virtual assistants won’t just perform their duties but can give their best and surpass your expectations.

Customer service

From my last post, customer service will be the face of your business. And if you’re not good at this, all effort will be of waste. Of course, you don’t want that to happen. That is why hiring a virtual assistant with proper training can help you with your business. They will be the ones who will receive calls from your current customer and potential customer.

Now that you have some ideas about whether to hire or not to hire a virtual assistant, you are now one step closer to achieving your goal for your business. You can now just think of the task you should delegate to your future virtual assistant. 

Customers talk. Nowadays, it’s easy for people to post on social media what they had experienced.  Especially when they got bad customer service. And what will be the outcome of your business if this continues to happen? No matter how good the product or service you offer, if the customer service is bad, your business will go down. Here are some things that can be affected by having bad customer service:

Reputation

FACT: Customers are most likely to leave a NEGATIVE review than a positive one.

Negative word-of-mouth can affect your business reputation.  This may affect in a loss of current customers and potential customers. What would be the outcome of this? Of course, loss of profit. And you never want that to happen.

Loss of future customer and current customer

Consumers who experienced poor customer service are most likely to tell their friends and family who haven’t tried your product or service. And this will cost your business potential or future customers.

Increased costs

Having poor customer service may lead your business to increased costs. If the customer wants a refund even if you have delivered your product or service, it can result in your business a loss of profit. Instead of making a profit, you’re making an increase in it.

Stress

Everyone wants a stress-free environment. But having a bad customer service that affects your business, can give you and your employees stress, which may impact their poor work performance that can lead to burnout. It really is stressful dealing with an unsatisfied customer on a daily basis which may result in the loss of your best employees. 

Bad customer service has a domino effect on your business. Unsatisfied customers due to poor customer service will cause your revenue to drop and increase your cost. And how do you avoid this? Make sure that your business can provide a good quality of service by making sure that your employees receive the proper training and best practices. Remember, your customer service is the face of your business.

I had the chance to do a virtual interview with Ms. A.R Duque, from the Philippines, the very first VA of Falcon Virtual and now the Director of Operations. She came from a big outsourcing company and decided to take a different path in her career. Let us know more about how she helped Falcon start and how Falcon grow continuously.

When did you start as a VA for Falcon?

“I originally am a City Cheetah VA I started in August 2017.”

Was it hard? Adjusting to a different environment?

“It was not hard, especially for me because I wanted something to change in my life. So when I started working from home, I was mentally and emotionally ready for all the challenges that came with the new work setup.”

What was the hardest part of working as a VA?

“The most challenging part, I believe, is entering an industry that you never knew existed, learning new things on your own while at the same time keeping your clients' trust, even if deep inside your heart you know you do not know a thing about this.”

From being the first VA of Falcon to being the Director of Operations, how did you help Falcon to grow its business?

“Falcon is a product of long nights of chitchat between Ashley and me every time we go over my end-of-day update. It’s a faraway dream. We just both dive in when we both feel it's time, and we both feel we can make this work. I would love to think that my selflessness and dedication to each and every person working at Falcon is my contribution to our company’s growth. Because at the end of the day, you can never be dedicated to an institution without also dedicating yourself to the people working to make the institution stable and strong.“

How did you get clients to put their trust in you?

“By walking the talk, by being honest, and by showing them that I will and can deliver what is expected under pressure, be it a technical challenge, an environmental challenge, or a personal challenge, I make sure my clients know that I got their business covered and that I will do everything to make it successful.”

Falcon is now growing, what is the vision you see for Falcon after 5 years?

“Falcon family will continue to grow bigger, stronger, more inclusive, and more accepting in terms of manpower and clientele.“

As the Director, how do you choose the people who will be part of your growing family?

“I didn’t choose them; it was destiny that chose them to work with us. Each and every person working with Falcon was destined to work here. If it’s destined to happen, it will happen.”

Change might scare you at times. But change is inevitable and can make you grow. So don’t be afraid of the changes that are coming your way. Just like a Falcon, they are imaginative and spontaneous problem-solvers who love learning new skills. 

In 2010, the Philippines was recognized as the BPO Capital of the World and were famous for hiring the best virtual assistant. While outsourcing was initially known to have started in India, the country indeed rose to be on top of it. Some of the many reasons why the Philippines, up until now, is on top are their naturally hospitable culture and, of course, their genuine passion for service. No doubt that Filipinos are always in demand worldwide. Be it as a house helper, a fast-food crew, a manager, or in any other career.

Here are some reasons why Filipino VA’s can help you with your business:

English is their second language. In Education First's 2021 English Proficiency Index (EF EPI), the Philippines continued to rank #2 in Asia as having high proficiency in the English language and globally ranking as #27. Having the said rank in EF EPI, Filipinos tend to understand their client more. They can ace or lead a business discussion, understand instructions and manage the tasks given to them without having doubts if they can do it. Of course, they can!

They are hardworking. You read it right. They are very dedicated when it comes to working. Aside from getting the job done, they value the trust given to them by their client. Filipino knows very well how to establish a professional relationship and how to give 10/10 satisfaction.

You get what you pay for. Why pay for a cheaper VA team when you can spend more on quality work? Would you pay for a more inexpensive bag that won't give you the satisfaction and would just last for a couple of months? Of course not. Getting a Filipino VA team at a reasonable cost will give you the satisfaction you need. They just don't provide the kind of work to get it just done. They do it with their passion. Indeed, they would exceed your expectations from the pay that they get.

Success will be waving at you. Do you want success? Get it instantly waving at you by hiring a Filipino VA team. Having them as your virtual assistant will give you victory in your business. With their work ethics, dedication, passion, and cultural affinity, there's no doubt that you'll get the success you've been looking for for a long time.

Stop worrying about your business. Help is on your way. Just send us an email for more information. 

Almost everyone dreams of working in their comfort. Having their work and life balance perfectly. Working and being with your loved ones all the time. But how does one who came from a big outsourcing company or a different industry adjust to a new working environment? Is it a stress-free kind of work? Is it worth the risk? Do agents give their 100% dedication to working at home?

 "In Falcon, you don't get treated as an employee; you get treated as family." -Bong Quinsay.

These are words from one of our tenured agents. Every one of us treats each other as a family. He indeed has the qualities of a trustworthy Falcon agent. He works with complete dedication to his clients, is well-organized, and is extraordinarily detail-oriented. He had overcome the adjustment from his previous work to a new environment, not smoothly. Still, he adjusted well to having his equipment, fast-speed internet connection, and a backup for times of natural disaster. He invested in this kind of setup because he knows the Mission and Vision of Falcon is to be committed to our clients. Providing them with exceptional team members to help their business grow and giving them the satisfaction they're looking for. 

"Giving our customers satisfaction and dedication to work is very fulfilling" –Dion Santiago.

From being a delivery guy to a dispatch team member, Dion has shown many improvements working in Falcon. His communications and multi-tasking skills stand out the most in gaining clients' trust. And for him giving them satisfaction and his dedication to the task assigned to him is very fulfilling.

 "It's challenging, rewarding, and continual growth." –Anna Marie.

As one of the agents who's been with Falcon from the start, Anna Marie has given her commitment and dedication to our clients by providing what they need. Working with multiple clients and completing tasks gives her a rewarding feeling. And up until now she never stops giving her best to provide a good quality service. It is truly a continual growth.

These are some stories of our agents who's been with us from the start. I have seen them achieve their goals while working with us. Their career growth not even comprising their personal life. Perfectly work and life balance it is. Read more about the tips we will give in the next blog on how to start a small business with the help of a Virtual assistant.